Catering Assistant - Lido

Zero Hours
£9.50 per hour
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20 hours per week, fixed until 12 September 2022

Be part of the future of leisure in Peterborough!

Are you passionate about fitness and leisure and focused on creating an excellent customer experience? Do you currently work in a customer-facing role where you thrive on leading by example? If so, we want to hear from you.

Vivacity is excited to be moving forward in the next phase of its journey as part of Peterborough Limited and we need the best people to help us grow. Our new management structure will enable us to develop our leisure facilities across Peterborough to offer our customers a great experience and succeed on our mission to Keep Peterborough Active.

What can we offer you?

  • Variety – we manage 10 venues across the city where no two customer journeys, activities, or daily routines are the same.
  • Expertise – learn from our team of highly experienced leisure experts.
  • Development – enhance your career through training opportunities and new qualifications.
  • Employee benefits – free gym membership and discounted memberships for family/friends, money-saving schemes, support services, pension, and life assurance.

To provide a professional, friendly and efficient service to customers, understanding their needs and requirements

Provide advice/assistance to ensure the customer receives a prompt service within comfortable surroundings

Provide, prepare and deliver quality food and  beverages

Ensure products, equipment and furniture are cleaned, maintained and fit for purpose reporting breakages promptly

Undertake cleaning duties within the lido catering facility

To demonstrate a positive, enthusiastic, committed and flexible attitude towards customers and other team members, recognising the importance and benefits of effective team working

To deliver customer service in line with best practice.  Ensure compliance to relevant policies

To take responsibility for product area, ensure this and product is maintained in line with company best practice and Health & Safety legislation 

To display and promote products efficiently and effectively in order to maximise sales

To prepare and cook hot food to customer and visitors

To provide point of contact for customer enquiries and complaints, referring these to the Management Team to achieve a successful outcome

To actively follow company policies – Food Hygiene, Equal Opportunities; Fire Health & Safety

To maintain a good level of personal presentation

To attend staff meetings and training as required

To monitor stock levels and prepare orders for processing and approval through the Duty Manager, allowing for timely deliveries

To maintain accurate records as directed, to include financials and customer statistics for performance and budgetary control

Reporting equipment, maintenance issues to the Duty Manager

To maintain housekeeping standards:

On a daily basis:

Ensure the Catering area is clean and tidy at all times, with furniture, tables, window sills and shelving dusted regularly and spillages immediately wiped away

Prepare, cook and serve hot food and drink

Ensure all servery bins are emptied, liners are tied securely before depositing contents in the external waste bin and liners replaced

Sinks to be cleaned and floors moped

Start and end of day routines to be adhered to, with particular attention paid to coffee machine, griddle, oil changes, fryer, bainmarie plus standards as defined in the safety log book:

On a daily basis:

Thoroughly wipe down and polish all kitchen machines

On an ongoing basis:

Wash out and thoroughly clean all fridges, freezer, coffee machine and dishwasher

On an adhoc basis:

Liaise with the Duty Manager to review and make any changes to the menu

Working within a catering environment

Working within a busy customer facing environment

Working knowledge of till systems

Stock taking – to monitor stock levels and placing orders when necessary

GCSE or equivalent in English and Maths

Food safety catering level 2 or above

Good communication skills – to liaise with customers and colleagues at all levels

Good interpersonal and customer facing skills – remaining professional, patient, friendly, polite at times of pressure

Ability to work as part of a team and with minimal supervision, whilst knowing when to seek advice from manager – flexible, multi-tasking

Ability to stand for long periods of time with a good level of physical fitness

Confidentiality and discretion, with an awareness of Data Protection Act

Flexibility clause

To work within catering areas/coffee houses across Vivacity as directed by the General Manager – Swimming Pools

Benefits:

  • Company pension
  • Gym membership
  • On-site parking

Schedule:

  • Day shift
  • Monday to Friday
  • Weekends
Vivacity is proud to be a disability confident employer and this answer will not impact on your opportunities but help us to accommodate you.