Catering Assistant

Vivacity Premier Fitness
8 hours per week - Sunday Only
£9.18 Per Hour
Apply now
  • Flexible working pattern to include every other weekend.
  • To provide a professional, friendly and efficient service to customers, understanding their needs and requirements
  • Provide advice/assistance to ensure the customer receives a prompt service within comfortable surroundings
  • Provide quality beverages and products for merchandising
  • Ensure products, equipment and furniture are cleaned, maintained and fit for purpose reporting breakages promptly
  • Undertake cleaning duties within the coffee house

Responsible for any Financials or direct reports

  • Operating the coffee house till
  • End of day cashing up routines
  • Recording daily takings

Key Deliverables

  • To demonstrate a positive, enthusiastic, committed and flexible attitude towards customers and other team members, recognising the importance and benefits of effective team working. Engaging with customers in a cheerful and helpful manner
  • To deliver customer service in line with best practice. Ensure compliance to relevant policies
  • To take responsibility for product area, ensure this and product is maintained in line with company best practice and
    Health & Safety legislation
  • To provide assistance to customers should an incident occur, seeking guidance in line with company policies
  • To provide point of contact for customer enquiries and complaints, referring these to the Catering
    Supervisor/Operations Manager to achieve a successful outcome
  • To actively follow company policies – Food Hygiene, Equal Opportunities; Fire Health & Safety
  • To attend staff meetings and training as required
  • To maintain a good level of personal presentation
  • To prepare products for point of sale – sandwiches, specials, beverages, children’s menu
  • To display products effectively in order to maximise sales
  • To monitor stock levels and prepare orders for processing and approval, allowing for timely deliveries
  • To maintain accurate records as directed, to include financials and customer statistics for performance and budgetary control
  • Reporting equipment, maintenance issues to Catering Supervisor/Operations Manager
  • To maintain housekeeping standards

On a daily basis:

  • Ensure the coffee house is clean and tidy at all times, with furniture, tables, window sills and shelving dusted regularly and spillages immediately wiped away
  • Ensure all servery bins are emptied, liners are tied securely before depositing contents in the external waste bin and liners replaced
  • Sinks to be cleaned and floors moped
  • Start and end of day routines to be adhered to, with particular attention paid to coffee machine, plus
    standards as defined in the safety log book

On a weekly basis:

  • Thoroughly wipe down and polish all kitchen machines

On an ongoing basis:

  • Wash out and thoroughly clean all fridges, freezer, coffee machine and dishwasher
  • Working within a catering environment
  • Working within a customer facing environment
  • Working knowledge of till systems
  • Stock taking – to monitor stock levels and placing orders when necessary
  • 5 GCSE grade C or above (or equivalent) in English and Maths
  • Food safety catering level 2 or above
  • Good communication skills – to liaise with customers and colleagues at all levels
  • Good interpersonal and customer facing skills – remaining professional, patient, friendly, polite at times of pressure
  • Ability to work as part of a team and with minimal supervision, whilst knowing when to seek advice from manager –
    flexible, multi-tasking
  • Ability to stand for long periods of time with a good level of physical fitness
  • Confidentiality and discretion, with an awareness of Data Protection Act
  • Flexibility clause
Vivacity is proud to be a disability confident employer and this answer will not impact on your opportunities but help us to accommodate you.