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Data and Insight Lead

37 hours per week
£24,000 - £31,000
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To be the key data lead for the Company, to manage, produce review and analyse data from across the company, to monitor performance, grow the business and increase productivity

To enable data within systems to be used in planning, targeting customer communications

To carry out analysis of data, macro data, insight and trends for business planning, budgeting and performance measurement

To track and identify opportunities to improve the use of data insight and work with the company

To ensure company and customer data held complies with all regulatory requirements

To bring sector knowledge and research to enable data to tell a story

Key Deliverables

Manage and ensure data is input in to the company’s performance dashboards, to enable managers and staff to see performance
To work across the company to aid in becoming data driven in its decisions making
Utilise tools such as geo-socio demographic customer profiles to develop a greater understanding of customer groups supporting the development of robust performance measures and service development
Monitoring various projects and service and measure effectiveness and customer reach
Mining of vast amount of data and knowledge and adding interpretation for use internally for planning, measuring performance and creating macro opportunity plans to strategically move the organisation forward
Look for opportunities in the data to fulfil the companies ambitions and business plan
Support services owners in target setting and monitoring
The role is expected to support the coordination all of the data sources across our various systems that support interactions with customers in liaison with data teams. This approach draws in data from our central system, event booking system, our website platform and our email marketing system
To make recommendations and support service planning with informed data
To plan, extract and clean customer data for relevant CRM and marketing activity. To provide advice on customer targeting, through data analysis and reporting
Use data analysis to suggest new initiatives or trials
Support the development of key strategies and plans with the service leads liaising with data owners and adhering to the data protection policy
Maintain data confidentiality and comply with all regulatory requirements
Assist staff in using company systems to support their business operations
To secure quotations for services, raise purchase orders where relevant, working within the company’s procedures, and always trying to achieve best value
Support on business projects and be adept at problem solving in order to develop the database and associated systems to meet the needs of the business.

To supervisor staff as required
Any other duties as assigned

Experience of managing a databases (E)
Good very good working knowledge of Microsoft Office Products (E)
Good data entry and record keeping skills and attention to detail (E)
Ability to quickly learn new skills (E)
Proven ability to co-ordinate multiple activities to meet deadlines and targets (E)
Experience using statistical modelling techniques to drive insight from the data collected (E)
Strong analysis skill to provide insight and support decisions (E)
Good stakeholder management skills (E)
A great attention to detail and a passion for data excellence (E)
A proven track record of making positive commercial impact on a business through converting data analysis into actionable change an improvement (E)

A Statistical or Data Qualification (D)
A project Management Qualification (D)
GCSEs C grade or above (or equivalent) in English and Maths (E)
Understand of the importance of Health and Safety (E)
Understand of the importance of and commitment to Equalities and Diversity (E)

Effective interpersonal skills (E)
A good team worker (E)
Excellent verbal and written communication skills (E)
Excellent numerical and statistical skills (E)
A positive can do attitude (E)
Ability to manage, prioritise and plan own workload (E)
A Logical, analytical approach (E)
A customer focused approach (E)

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