COVID-19 (Coronavirus): It is with great sadness that we have closed all of our services in line with Government guidance. Customer payments in relation to these services have been suspended. You can view the latest updates here. We thank you for your support and patience at this difficult time.

Frequently Asked Questions

COVID-19 (Coronavirus) - Information for customers.

COVID-19 (Coronavirus) - Information for customers.

The Key Theatre

Sadly, the Key Theatre and box office is closed until further notice.  All updates to opening times will be posted here.

Please bear with us, we are currently working on arrangements for shows up to the beginning of June.  We have a greatly reduced staff team whilst services are suspended.  

We have made the following arrangements regarding postponed and cancelled shows:

Where a show you had tickets for us has been postponed to a later date we will automatically move your booking to the new date.   We will contact customers once our box office re-opens.  If you are unable to attend, we will refund your booking on to a gift certificate once the box office re-opens.

Where a show you had tickets for has been cancelled, we will automatically refund your booking on to a gift certificate.  We will make this refund as soon as our box office re-opens and advise customers at this time.

We appreciate your understanding at this difficult time.  As a charitable trust working across the leisure and culture industry, our many services have been severely affected by Coronavirus. 

We look forward to welcoming you back to the Key Theatre soon.

Gyms & Leisure venues

All of our gyms and leisure centres closed on 20.03.20 until further notice.

To our valued customers

Following the latest government guidelines relating to Coronavirus, we have sadly closed all of our gyms, pools and leisure centres and related services until further notice. All memberships have been suspended with immediate effect. No further payments will be taken. 

If you have made a payment in March

For those who have made a membership payment in March, you will receive a full month's free membership when our gyms reopen, and your Direct Debit will resume as normal following this free month. No payments will be taken in the interim.

If you have an annual membership

For those who have an annual membership, your membership will be extended by the period of time that our gyms remain closed. No payments will be taken in the interim.

If you had already decided to freeze your membership

For those that had already informed us that you wished to freeze your membership, we will not take any payment from you.

As a charitable trust working across the leisure and culture industry, our many services have been severely affected by Coronavirus. We appreciate your understanding during this difficult time.

We look forward to welcoming you back as soon as possible.

Museum & Heritage

Sadly, Peterborough Museum is closed.  We will publish updates here as soon as we have them. If you have an event booking with us, we are working hard to reschedule events and contact customers. Thank you for your patience at this time.

Longthorpe Tower is closed.

Flag Fen will delay opening until later in the year.

We wish all of our customers and partners well at this difficult time and hope to welcome you back to the Museum and our heritage sites soon.

Thank you for your continued support.

 

Club Viva Childcare

Following the latest government guidelines relating to Coronavirus, we have sadly closed all of our gyms, pools and leisure centres and related services until further notice.

Club Viva childcare has closed until further notice, this includes holiday provision.

No further payments will be taken. Our Club Viva team will be in touch will all of our customers regarding payments that have already been made.

Please bear with us as we work very hard to contact all customers affected by this closure. This may take up to 10 days.

As a charitable trust working across the leisure and culture industry, our many services have been severely affected by Coronavirus. We appreciate your understanding during this difficult time.

We look forward to welcoming you and your children back soon.

Swim Academy

Our Swim Academy classes are cancelled until further notice. 

To our valued customers

We are following the latest government advice relating to Coronavirus and sadly we have closed all of our gyms, pools and leisure centres and related services such as Swim Academy. All memberships etc have been suspended with immediate effect. No further payments will be taken. 

If you have made a payment in March

For those who have made a swim academy payment in March, you will receive a full month free when our leisure centres reopen, and your Direct Debit will resume as normal following this free month. No payments will be taken in the interim.

If you have paid a block booking

For those who have paid upfront for 12 weeks, your swim academy membership will be extended by the period of time that our leisure centres remain closed. No payments will be taken in the interim.

As a charitable trust working across the leisure and culture industry, our many services have been severely affected by Coronavirus. We appreciate your understanding during this difficult time.

We look forward to welcoming you back as soon as possible.

Libraries

In line with the latest Government guidance, we have regretfully closed our library services until further notice.  All related services are suspended until further notice, including the request service.

If you have overdue library books at home, please do not worry about trying to return them (all libraries are closed).  There will be no fines for late returns during this time.

As a charitable trust working across the leisure and culture industry, our many services across Peterborough have been severely affected by Coronavirus.  Any new updates regarding our library services will be posted here. 

We appreciate your understanding during this difficult time and look forward to welcoming you back as soon as possible.

Thank you for your continued support.

Lost World

We are very disappointed to announce our children’s soft play and activity centre at Serpentine Green is closed until further notice due to the interactive nature of the activities that are on site.

If you have a party booked with us in the near future, our teams will be in contact with you shortly to discuss your booking.

We will continue to monitor the situation and will provide updates to our service provision here.

We look forward to welcoming you through the doors again soon.

Thank you for your support.