Frequently Asked Questions
Always bring your membership card.
Always bring a drink/water bottle and a sweat towel.
Always treat other members and staff with respect and refrain from using foul or abusive language.
Always wear correct clothing and footwear.
Always switch off mobile phone or place them on silent before entering the gym.
Always inform a fitness professional of any medical conditions or problems.
If any unusual symptoms occur whilst using the facilities or after exercise, you will cease participation and inform a fitness professional immediately.
Always wipe down equipment after use.
Always replace dumbbells and free weights to correct stacks after use.
Always limit your time to 20 minutes on equipment if you can see people clearly waiting during busy times.
Always place bags in the lockers provided, never leave them in the gym.
Always use the equipment correctly as per instructions by the fitness professional. Any misuse can lead to serious injury. Any individual or groups found to be acting inappropriately or abusing equipment will be given one warning to stop. If they continue to behave in an unsuitable manner they will be subsequently banned.
Never eat in the gym – This includes fruit.
Never chew chewing gum in the gym.
Never use or possess any performance enhancing drugs.
No photography or filming in the gym.
Vivacity operates Vivacity Premier Fitness and Hampton Leisure Centre in Hampton. Others include Regional Fitness and Swimming Centre, Bushfield Leisure Centre, Werrington Leisure Centre, Jack Hunt Pool and St George's Hydrotherapy Pool. For further information click here.
Vivacity operates a number of gyms across the city, ensuring that we have a gym close to your home or place of work. For further information on our memberships please click here.
We do offer significantly discounted rates for corporate members. To benefit from these, we do require 20 or more memberships. To find out more about our corporate memberships please contact us on 01733 864 000 or via email email@example.com
You are able to access all of our gyms under one membership. We have a range of memberships to suit all requirements and budgets, which you can view here.
We have a range of gym membership options to suit all locations and budgets. These can be viewed here.
We have a range of swimming offers and classes to suit your budget. Find out more about our range of swimming options here.
We are sorry that you are thinking about leaving us. If there is anything we can do to change your mind, please get in touch and we'll be more than happy to help you. If you wish to cancel your gym membership please complete the form.
Swimming at Vivacity
We operate swimming pools at Vivacity Premier Fitness in Hampton, the Regional Fitness and Swimming Centre and the Jack Hunt School. We also operate the St George's Hydrotherapy Pool.
We offer a wide range of swimming lessons for all ages and abilities. You can view these here.
You can view our swimming prices and timetables here. Pool access is included in many of our gym membership packages.
If you need to cancel swimming lessons please complete the cancellation form or contact firstname.lastname@example.org with your name (child name if applicable) and the membership number associated with the swimming lesson.
Or write to:
Regional Fitness & Swimming Centre
For more information please see swim academy membership terms conditions
Once pool fitness classes have been booked, we do not offer refunds on classes.