Jack Hunt pool is currently closed due to an issue with water supply so there will be no swimming lessons until further notice. We are contacting all Swim Academy customers who are affected.  

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If you would like to make a complaint relating to a Vivacity service, please complete the form below.

Our complaints procedure requires all complaints to be investigated and responded to within 15 working days, where an investigation is likely to take more than 2 working days an acknowledgement will be sent to you explaining the timescales for responding.