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Front of House Assistant

Vivacity's Key Theatre
Flexible Contract - 0 hours per week
£9.00 per hour (Grade 1)
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General Purpose

  • The primary purpose of all Front of House staff is to ensure smooth access into and egress from the theatre performance spaces and to provide a quality catering service for the benefit of the theatre’s customers and to foster good customer relations.
  • At all times attendants will deliver great customer service through their polite and courteous manner
  • To follow procedures and routines as directed by the Duty Manager

Responsible for any financials or Direct Reports

  • Responsible for cash handling, selling of merchandise

Key Deliverables

Access and egress and audience safety

  • Examining tickets as people enter the auditorium
  • Showing people to their seats
  • Solving problems concerning seating arrangements
  • Preventing disturbances that may occur during the show
  • Supervising and assisting the safe evacuation of the theatre in an emergency

Bar and Coffee

  • Setting up the bar and coffee serving areas to ensure they are fully stocked prior to opening, during use and after closing in readiness for the next performance
  • Serve patrons refreshments, preparing interval drinks orders including operation of the Barista style coffee machine

General Duties

  • Working flexibly across other areas such as selling programmes and merchandise as well as serving pre show and interval refreshments including ice creams as required by the Duty Manager
  • To follow financial procedures for cash handling, reconciliation and responsible for the security of cash until it is handed over to the Duty Manager. Checking floats and cashing up sales
  • Assisting safe evacuation of patrons in the event of fire evacuation
  • Ensure all areas clean and tidy including bar and equipment, auditorium and toilets which might include litter picking, vacuuming and mopping
  • Conducting stock takes and advising of order requirements
  • Reporting maintenance issues/hazards to the Duty Manager
  • Excellent Customer service skills - working directly with the public
  • Good communication and interpersonal skills
  • Previous Bar, Theatre, Coffee House or entertainment venue work
  • Cash handling
  • Ability to remain calm under pressure
  • Demonstrable literacy and numeracy skills
  • Team player – willing to multi-skill, help others and be able to ask for help
  • Good interpersonal skills – will be working as part of a team and will need to communicate at all levels, whilst remaining respectful; crucial when dealing with both internal and external customers
  • Good organisational skills – will be working across the service and with competing demands
  • Methodical – ability to follow process and procedure

The post holder will be required to have a flexible approach to working hours, with requirements to work evenings and weekends.

Vivacity is committed to Safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment. We will undertake relevant checks including DBS checks where appropriate.

Vivacity is proud to be a disability confident employer and this answer will not impact on your opportunities but help us to accommodate you.