SPINE FAQ

SPINE FAQ

Cambridgeshire, Peterborough and Suffolk Libraries provide a shared catalogue, offering a greater choice to customers. Peterborough Libraries members can now search for and reserve items from Cambridgeshire and Suffolk Libraries. A £2 charge will apply to reservations, to cover the cost of transporting the item to your selected library.

Members of Vivacity Peterborough Libraries can also borrow items in person from any library in Cambridgeshire and Suffolk for free and return library loans to any Cambridgeshire, Peterborough or Suffolk library.

SPINE Frequently Asked Questions

Vivacity Peterborough Library members can now borrow from and return items to any Cambridgeshire or Suffolk library, thanks to a new working relationship with those other library services in the “SPINE” consortium.

Peterborough Libraries members can also now search a shared catalogue and reserve items from Cambridgeshire and Suffolk Libraries. A £2 charge will apply to reservations, to cover the cost of transporting the item to your selected library.

SPINE Frequently Asked Questions

What is SPINE?

SPINE is regional library services working together to offer you more.

SPINE was formally established in 2011 between Cambridgeshire and Suffolk library services.

Vivacity Peterborough Library service became a full member of SPINE in 2017. We are now offering cross border lending with Cambridgeshire and Suffolk libraries as an extra service to our customers.

How do I become a SPINE member?

If you would like to use other libraries in the SPINE partnership in person, you need to tell a member of staff to let them know that you are happy to share your membership record (personal data) with other library services in SPINE. They will then 'tick a box' so that the library system knows that you want to be able to use the full range of services on offer. You only need to do this once.

Or, if you only want to reserve items and collect them from a Peterborough Library, then you do not need to give consent for other library services to see your personal data in your membership record / account

How do I borrow an item from SPINE?

A new option has been added to the online catalogue to allow customers to search the catalogue of other SPINE partner library services. (Click on “Try this search in the Suffolk Libraries and Cambridgeshire Libraries (SPINE Partners) Catalogue” at the top of your search results page) Once you have found the item you want, you can request it online (you will need to be logged into your account).

Or, you can visit any library in SPINE to borrow stock from theirs.

Or you can ask a member of staff on duty to help you reserve an item.

What stock can I borrow from SPINE?

Fiction and non-fiction books, DVDs and CDs and Spoken Word can be borrowed (with some exceptions). Customers cannot reserve Games (Nintendo) from Suffolk, items held at Cambridgeshire’s Library Access Points, mobile libraries, Peterborough’s Book Bus, Suffolk Children’s Centre’s and stock in some other special collections cannot be reserved.

E-books, e-audiobooks and e-magazines are not included in this arrangement.

How long will it take to get my item?

It will depend on whether the item is already on loan or whether other people have already reserved it. If they have you will be placed in the queue to borrow it when next available. There will be regular deliveries between the library services and then it will be distributed to your selected pick up location.

How is my item issued to me to borrow?

SPINE stock can only be issued by a member of library staff. Unfortunately it cannot be issued using self-service.

How do I return an item?

SPINE stock can be returned to any of the library services in SPINE, but needs to be returned by a member of library staff. Unfortunately it cannot be returned using self-service.

How do I renew an item?

Items can be renewed using your online account in the usual way.

Or you can visit any library within SPINE and ask a member of staff to renew the item/s for you.

How long can I keep an item for?

You can borrow an item for the same length of time you would borrow the same item from your 'home' library service. Most of the loan periods are the same in the SPINE library services.

What charges will I need to pay?

It costs £2 to reserve an item from another authority in SPINE.

If you have visited another library in SPINE and borrowed an item then you will pay the fees and charges advertised for the service you borrowed it from.

If you reserve a SPINE item and collect it in your 'home' library service, then you will pay the fees and charges advertised for the item in your 'home' library service.

This applies to any loan fees for items such as DVDs and CDs and overdue charges on any item.

Which library service will send me notices?

If you visited another library in SPINE then that library service will send you notices; if you reserved and collected from your 'home' library service then they will send your notices.

What do I do if I have lost or damaged an item borrowed from SPINE?

The same rules apply to lost and damaged items from library services in SPINE as they do in your 'home' library service. If this happens, please do not worry, just speak to a member of staff on duty.