Mon - Sat 9am - 6pm*
Sun 10am - 4pm
Bank holidays 10am - 4pm
Closed Christmas day & Easter Sunday

*until further notice

01733 864755

Unit 5b

Serpentine Green

Frequently Asked Questions

Most Common Questions
Party bookings

Most Common Questions

What are the opening times?

The Lost World is Closed until further notice. 

Is there an age restriction?

The centre has facilities designated for children age 6 months - 14 years.

The main soft play area is for children aged 3 and above

The climbing walls and volcano slide are suitable from 4 and above

Who supervises the children?

Parents/guardians must supervise their children at all times.  Please inform your older children of the basic rule of play to ensure a comfortable and safe visit for all.  Please pay specific attention to ensuring older children do not play in the dedicated toddler areas.  These are clearly labelled.  The Lost World team are around to help make your visit enjoyable. Adults are not permitted to leave the centre whilst their children are playing.  One adult (per family group), who is 18 years or over must be present in the centre at all times.

Do you have a behaviour policy?

Yes!  Although we totally understand children love to have fun in all sorts of ways we operate the following.  Any child who behaves in an aggressive manner or continually breaks the rules of play will be brought to their parents by a member of the Lost World team who will explain the issue.   We operate a 3-strike rule.  If a child is brought back to their parents 3 times the family will be asked to leave.  This is to ensure the safety of all children.  Any abusive behaviour will not be tolerated and may result in a ban from Lost World.  We are here to have fun in a safe environment. Please speak to a Duty Manager if you have any further questions.

Lost world will not tolerate any form of bullying.

Can we bring our own food?

We operate a café at Lost World, which caters for a wide range of dietary requirements.  We offer healthy options as well as treats for the children.  We have a menu for adults too.  As a result we do not allow food or drink that is not purchased in the centre to be consumed.  Please note any food that is not purchased at Lost World will be removed.  If you have any questions on this please contact the duty manager at each centre.

Baby food and bottle warmer are also available on site. 

What precautions are you taking for the Coronavirus?

In line with recent Government advice to avoid social places and now to close schools, we are disappointed to announce that we are temporarily closing from 6pm this evening until further notice.
If you have a party booked with us, our parties team will contact you soon to discuss your booking.
Throughout the Coronavirus outbreak, our staff and customers' health has been and will always be a top priority.
We will continue to review the government advice however now is the time for public safety and for us to carry on the adventure at home.
We look forward to welcoming you back soon. For now wash your hands and stay safe.
Thank you from all of us here at Vivacity and Lost World. Adventure awaits.

Do we limit play sessions?

Play sessions are limited to two hours in the soft play area during peak operational times. Volcano slide sessions are 15 minutes in duration. 
Climbing wall activity sessions are 1 hour in duration. Participants using the Valo Wall will take turns using a queuing system and have the opportunity to play 1 game per turn in the queue.

What Clothing should children wear?

Comfortable clothes, ideally long sleeved and long legged, should be worn to Lost World.  Socks MUST be worn at all times on the play-frames by children and adults. Trousers are preferable for the climbing wall.  Only closed toe and back shoes may be worn on the climbing wall.  Please remove all jewellery and items from pockets too!

Hoodies and tops with toggles are not permitted.

We encourage trainers or soft shoes for children playing on the volcano slide.

Is there parking nearby?

Parking is onsite in the Serpentine Green car park.

Can I take photos or videos of my children?

Photography is limited to your own child and at your own risk. On occasion, we will ask for permission to take photos for marketing purposes. You have the right to refuse.

Do you have lost property?

Lost property is coordinated onsite.

What if the parents forgot socks for their children?

Socks are available for purchase onsite at a cost of £1 per pair.

Is the centre available for private hire?

yes, book online or please ring Lost World on 01733 864755

Are you offering SEN nights?

Lost World will be offering this in the near future, watch this space!

Does lost world offer wifi?

Lost world does not offer wifi, however, you may access wifi through Serpentine

Do you offer private hire?

Lost world will be available for private hire during off peak times. You will be able to hire the whole of Lost world for 2 hours of play, including access on the soft play, climbing walls and volcano. £359 for the two hours.

Party bookings

How do I book/enquire about a party?

Party booking and enquiries can be made via our website. You can also enquire via phone on 01733 864755. Initial party confirmation is subject to a deposit, payable over the phone or onsite at the Lost World, with the balance due one week in advance of the party date.

What is the duration of each party?

The party is two hours and 45 min in duration, with 2 hour activity and 45 mins in the party room with food.

Do adults pay an admission fee?

Accompanying adults are welcome to attend free of charge.

Children under 12 months attend parties free of charge.

Is there a meeting area when we arrive?

We encourage all members of a party to congregate at main reception as a central point for meeting. Your party host will meet you here.

Do I get a refund if children do not attend on the day?

Refunds are not applicable for non attendees.

Do I have to pay for children less than 12 months?

Children under 12 months attend parties free of charge.

What about siblings?

If your party guests want to bring siblings who are separate from the party, then the usual play admission prices apply. 

Please note attendance must be booked in advance. Each party room has a capacity of 15.

Can I come in 15 minutes before the party to decorate the area?

Decorating the room is an option, please supply your decorations in advance and we will arrange this for you.

How early can my party guests come in?

Your guests should arrive for the scheduled party time and will be met onsite by your party host. You are welcome to make use of our cafe facilities in advance of the party.

Can I have my own characters or entertainers?

We are unable to accommodate external entertainers.

Can I supply my own food?

Only birthday cakes are allowed. No other external food is permitted. Depending on which package chosen, food will be provided by Lost World. 

Do you allow additional party games?

Party games can be accommodated, but must have advance notice and will have to fit into your 2 hour party slot. 

Can I play my own music?

Music is provided as part of the overall experience, themed around Lost World. If you require this for a particular purpose, such as a party game, please inform us at the time of booking the party.