Online booking policy
Using Vivacity booking services
By using the booking system you are agreeing to the following booking terms and conditions
- Full payment must be made upon booking
- Due to high demand for our facilities, customers should only book classes, courts
and facilities that they intend to use - Customers should protect password and login details as they will be accountable
for any bookings made in their name, whether made by the actual customer or
not - Any online bookings made on behalf of a child are the responsibility of the adult
making the booking, the adult is accountable for payment, and the child must be
in attendance and participate in the activity - For sports bookings Off peak gym members will be charged for any online
bookings that are not included within their membership or if they are out of off-
peak hours - For sports bookings Peak gym members will be charged for any online bookings
that have a charge associated with them - For sports bookings Non-gym member customers will be charged for any online
bookings that have a charge associated with them - Customers who provide 48 hours’ notice, can amend, or transfer their
booking - Customers who provide less than 48 hours’ notice will be subject to the discretion
of the manager on duty - We do not offer amendments, transfers or refunds on non-attended bookings
- Vivacity cannot be held responsible for any online bookings made incorrectly or in
error by the customer - Customers are accountable for all online bookings made in their name (even
when made incorrectly) and the charge associated with them - All online bookings will be confirmed by email detailing any transactional
information - All online bookings are monitored and customers who repeatedly book facilities
and fail to attend will have their access to the booking system revoked - You will need to provide evidence of your booking
- Vivacity reserves the right to make any changes to the timetable or the online
booking system at any time - Vivacity reserves the right to decline any booking or request to use the facilities
without reason - Vivacity reserves the right to refuse entry and remove people from the premises
without reason - Lido bookings are non-refundable, including if we have to close during a session
due to circumstances beyond our control. - For more information about how Vivacity uses and processes your data please
visit our Privacy policy page