Regional Fitness & Swimming Centre
24 hours per week
£17,364.00 - £17,711.00 Pro Rata
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Key Deliverables

  • To provide excellent customer service at all times – both in person and by telephone
  • To be responsible for the collection of monies and cashing up in accordance with set procedures
  • To operate the centres till systems, take and process payments and receipts
  • To carry out basic administration tasks as necessary to assist business outcomes
  • To maintain a knowledge of services offered by Vivacity and confidently communicate them to customers
  • To answer telephone calls promptly in a professional manner
  • To record suggestions and/or complaints from members or visitors and inform the appropriate persons
  • Experience of cash handling
  • Experience of receiving and checking goods
  • Experience of working within a busy customer orientated environment
  • Experience of administrative tasks
  • Ability to multi task
  • A good secondary school education and good with Maths and English
  • Commitment to excellence in customer service and a can do attitude
  • Good oral and communication skills
  • Customer focused attitude
  • Ability to work flexibly to carry out the requirements of the post
  • Ability to positively deal with a variety of situations
  • Commitment to equality
  • Excellent professional appearance and dress code
  • Flexibility in working, including evening, weekend and Bank Holiday working on a shift rota basis
  • Able to travel to any Vivacity facility and undertake work as necessary
  • The above duties and responsibilities do not include or define all tasks that may be required of the post holder
  • The duties and responsibilities may vary without changing the general character of the duties or the level of responsibility entailed
  • The Health & Safety at Work Act stipulates that it is the responsibility of every employee to observe all rules governing health and safety and such equipment as provided must be used
  • Vivacity aims to be an Equal Opportunities employer and has Equal Opportunities Policies with which you are expected to comply at all times

Vivacity is committed to Safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment. We will undertake relevant checks including DBS checks where appropriate and this role will be subject to an Enhanced Disclosure/Disclosure.

Vivacity is proud to be a disability confident employer and this answer will not impact on your opportunities but help us to accommodate you.