Booking Information

Booking Information

The box office is open 10.30am to 6pm on non-show days and 10.30am to 30 minutes after curtain up on show days, Monday to Saturday. On Sundays it opens an hour before performances until 30 minutes after curtain up.

During box office opening hours call 01733 207239 or book online here.

How booking and transaction fees are applied

Due to legislation regarding booking fees, we have tried to make it simpler and more transparent for you, our customers, to make decisions when booking tickets.

The advertised ticket price is the total price you pay with any fees included. This makes it much clearer when purchasing your ticket as there will be no additional transaction, processing or handling charges applied over and above the advertised ticket price. There will be a 'per ticket booking fee' included in the total ticket price and an optional £1 postage charge can be added at the point of payment. Your receipt will show the face value of the ticket and the booking fee separately and they will equal the total advertised ticket price.

What this means to me

In short, the ticket price you see will be the price you pay. Regardless of if you book your ticket in person, online or over the phone, the price will be consistent with no additional charges applied on top of the total ticket price. 

Why include a booking fee?

For the majority of performances at the Key Theatre, there will be a booking fee of £1.50 per ticket included in the advertised ticket price (not included on community hires, amateur productions, family films or the annual pantomime). This fee is vital as the whole booking fee is retained by the venue (unlike the actual ticket revenue, the majority of which goes to the artistes and company involved in the performance), helping us to continue to deliver the wide range of performances and arts in the city, and maintain a convenient ticket booking system for our customers. The booking fee enables us to ensure that you will enjoy the best possible customer experience when you buy tickets from us and visit our venue, as well as helping to support the work that we do and keeping the theatre open and accessible.

Seating plans
The view from anywhere in the Key is superb, but the Key Theatre and Key Theatre Studio seating plans are shown on this page and are available for download:

Download the Key Theatre Seating Plan

Download The Key Studio Seating Plan

Disabled access
We have four wheelchair spaces in the auditorium. Please book in advance through the Box Office - registered carers receive a free companion ticket.

Gift vouchers
Why not treat a friend or family member to the perfect gift? Ask at the box office for details. You can also use them in the Riverside Bar.

Online Booking Terms and Conditions
When booking online the system will allow you to choose specific seats. However, if you have specific seating requests please call our Box Office on 01733 207239, this includes enquiries about disabled and carer concessions, special group rates and booking wheelchair spaces.

Concessions, where available, apply to children aged from 2 to 16, adults aged 25 or under and 60 or over. Student concessions are for anyone in full-time education. Babies aged 0-2 years still require a ticket. Baby in arms tickets are free and can be obtained from the box office prior to entering the auditorium. Tickets are checked on entry to the auditorium and it is the responsibility of the customer to ensure that they select the correct concessions when booking online. Family Tickets and group concessions are not available online. Please call the Box Office on 01733 207239 with any queries.

Tickets must be paid for at the time of booking. Reservations are only available for groups of ten or more and payment must be received one month before the date of the performance. If you require an invoice to raise payment, this will be sent to you once the initial reservation has been arranged; detailing the expiry date on it.  When your reservation is due to expire, we will make every effort to contact you to remind you of the payment date.  If we are unsuccessful in our attempts to contact you via the contact details you have provided, or we do not hear from you by the time the reservation has expired, we will release your reservation without further notice or communication.    


Refunds, Resales and Ticket Exchanges
We do not offer cash refunds, gift certificates are available at our discretion.
Please call our Box Office on 01733 207239 for assistance.

Receiving your tickets
Once you have booked online you will receive an automatic email confirming your transaction. Your tickets will be available to pick up from the box office straight away. If you have requested your tickets to be posted, by selecting postage and packing on the booking form, your tickets will be printed and will be posted out that day. Postage is by second class mail and is available as an option until a week before the date of the performance. Postage and packing costs £1.

The Management reserves the right to:
Make any changes whatsoever to the performance owing to any unforeseen circumstances - including prices or booking fees. Also, cancel or abandon a performance for reasons beyond its control without being liable to pay compensation or damage other than, at the manager’s discretion, a possible percentage or maximum refund to the ticket holder of the value of the ticket.

(Above) Key Theatre Seating Plan

(Above) Key Studio Seating Plan